Return & Refund

Return & Refund Policy

At Galalio.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return eligible items within 14 days of receiving your order for a refund or exchange.

Eligibility for Returns

Items must be unused, in their original packaging, and in the same condition as when you received them.

Items that are personalized, final sale, or marked as non-returnable are not eligible for returns.

How to Return an Item

Contact our customer service at Galalioshop@yahoo.com within 14 days of delivery to request a return.

Provide your order number and reason for return.

Follow the instructions provided by our team for sending the item back.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 7-10 business days.

Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to a defective or incorrect item.

Exchanges

Exchanges for a different size, color, or product are subject to availability.

Please contact us at Galalioshop@yahoo.com to arrange an exchange.

Defective or Damaged Items
If you receive a defective or damaged item, contact us immediately at Galalioshop@yahoo.com  with photos of the item, and we will arrange a replacement or refund at no additional cost.

Contact Us
For any questions or concerns regarding returns or refunds, please email us at Galalioshop@yahoo.com